Privacy Policy
Updated December 2025
Precision Watches Inc. (“Precision Watches,” “we,” “us,” or “our”) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website at
precisionwatches.com, visit our showroom in Lower Gwynedd, PA, or use any related services (“Services”). By using our Services,
you agree to the practices described in this Policy.
Information We Collect
Identification & Contact Information
- Name, email address, phone number, mailing address
- Driver’s license or government-issued ID for in-store selling, buying, or trading
Transaction Information
- Purchase, sale, trade, repair, and valuation details
- Payment information (processed securely; card numbers not stored)
- Shipping and insured-label details
Images & Media
- Photos uploaded for watch valuation or authentication
- In-store video surveillance for safety and fraud prevention
Communications
- Call recordings for quality and security
- SMS messages and preferences (via Heymarket; opt-in required)
- Email interactions and marketing preferences
Website & Device Data
- IP address, device type, browser information
- Pages viewed, browsing activity, cookies, and analytics data
How We Use Your Information
- To fulfill purchases, sales, trades, repairs, and insured shipments
- To authenticate watches and verify identity
- To provide customer support and respond to inquiries
- To improve our website, marketing, and customer experience
- To send promotional emails or SMS messages (with consent)
- To prevent fraud and comply with legal obligations
- To maintain in-store security through surveillance systems
How We Share Information
We may share personal information only with trusted service partners, including:
- Payment processors
- Shipping carriers
- CRM platforms (Salesforce, HubSpot)
- SMS provider (Heymarket)
- IT, hosting, and cybersecurity vendors
- Fraud prevention and identity verification tools
We may also disclose information if required by law or in connection with a business transfer.
Precision Watches does not sell or rent personal information, including phone numbers or SMS consent data.
Marketing Communications
With your consent, we may send promotional communications via email or SMS. You may opt out at any time by clicking
“unsubscribe” in emails or replying STOP to SMS messages.
Cookies & Tracking
Our website uses cookies for functionality, analytics, and advertising. You may reject non-essential cookies via your
browser or through our cookie banner settings.
Rolex Section
Some portions of our Rolex pages may use cookies or components controlled by ROLEX SA. Their separate Cookies Policy applies.
Data Security
We use encryption, secure WordPress configurations, access controls, and monitoring to protect personal information,
call recordings, ID scans, and surveillance footage.
Data Storage
All information is stored and processed within the United States.
Your Rights
You may request the following at any time:
- A copy of your personal information
- Correction or deletion of your data
- Restriction of certain processing activities
- Opt-out of marketing communications
To exercise your rights, email us at sales@precisionwatches.com.
Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect information from individuals under that age.
Changes to this Policy
We may update this Privacy Policy periodically. The most recent version will always appear on this page.
Contact Us
Precision Watches Inc.
1612 N. Bethlehem Pike
Lower Gwynedd, PA 19040
Email: sales@precisionwatches.com